It also eliminates commuting costs a

It also eliminates commuting costs as a recruitment restraint: the lower the wages the shorter the distance individuals can—and will—travel. The shift to a remote contact center model provides an opportunity for employers to hire candidates who were previously out of reach. In the past, companies have established physical contact centers in smaller labor markets to branch out from the highly competitive metropolitan markets.







However, when operations need to be scaled back, or when the https://lastdatabase.com/ talent pool starts to dry up in smaller markets, these centers are closed. This creates a bad situation for everyone involved, as the remaining employees are pushed  out of their jobs and the company incurs negative publicity for eliminating opportunities in those markets. Removing geographic and time constraints means employers can cast a wider net for qualified candidates – a compelling solution to diversifying their workforce.








And moving to a remote model removes the burden of establishing and maintaining a contact center facility in a desired labor market. With this model, companies can spread opportunities to a variety of markets, ensuring they can find the specific talent they need. This has the added benefit of creating economic opportunity in underserved communities by providing work opportunities that would not otherwise be available to them, without limits.